Terms & Conditions
Terms of purchase
Payment and return
These terms apply to all sales of products from the online shop to consumers and to online shop sales. The customer’s order confirmation/order and these terms constitute the full agreement for the transaction.
Sales to consumers are regulated by for instance the Norwegian Act relating to consumer purchases (Forbrukerkjøpsloven) and the Norwegian Act on the right to repent a sale of goods after a cooling-off period (Angrerettsloven).
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
All orders are considered binding. You will receive an order confirmation via e-mail. You will also receive an e-mail with updated information as your order is being finalized and shipped.
The right to cancel an order
We will do all we can to make sure you, as our customer, is satisfied with the products you have purchased. If you have regrets about a purchase, send us an e-mail or return the product with all the packaging within 14 days from the day you received the products (the cooling-off period). We will then offer money back or to replace the product with another. During the cooling-off period you have the right to return the products you have received without any obligations on your part except from paying the cost of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted (Norwegian Act on the right to repent a sale of goods after a cooling-off period, § 15, first paragraph). The products thats being returned must be undamaged and unused. All labels and original wrapping must also be intact. The fees are the same irrespective of how many products you have bought. If you wish to cancel the purchase of a used product, please contact us using the contact form. In case of a conflict, you can contact the Norwegian Consumer Council (Forbrukerrådet) or your local consumer office for help.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
In case of extraordinary situations that makes it impossible for us to meet our obligations with regards to this agreement, which according to generally accepted purchasing rules and regulations is deemed to constitute force majeure, the afflicted party’s obligations cease to exist for the period that the extraordinary situation endures. Situations constituting force majeure include for instance change of law, strike, lockout and other circumstances the parties have no control over, such as war, rebellion, fire, explosion or government sanctions. The same applies to sudden changes to the requirements concerning labelling of products, warning information, a ban on sales or decisions made by public authorities that affect the market and products in a negative direction or causes an abnormal drop in the market.
Information provided by the online shop
We will do our best to provide our customers with information that is as correct as possible. Typing and printing errors may occur however. In these cases we may not be able to supply products in accordance with information you have received through the online shop, marketing or elsewhere.